If you use Fastbay to publish in a single marketplace (for example Italy), but you have the products cloned in other marketplaces through tools other than Fastbay (for example through the Webinterpret tool or similar), you also have the possibility to download orders in Prestashop.
The operation is possible by configuring multiple marketplaces from the appropriate drop-down menu (see this part of the documentation) only in the “General” tab (token, account data etc.) and “Orders” sections.
Each marketplace can be managed separately from the others, it will therefore be possible to decide which Prestashop carrier will be used during order retrieval , whether to set the download via cron and which orders to download (in case of manual download).
Important: During the automatic publication in the foreign marketplaces eBay will keep the same custom label of the products published in the main country.
For this reason, if you are using the standard mode through order filter for product recognition when downloading orders, make sure that the value entered in the “order filter” field is the same as the one of the main marketplace, change it if necessary.