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home/FAQ/FAQ FastBay/FAQ Fastbay – Sync/I have problems with synchronizations and my products are not being sent on eBay
Ricerche popolaridebug mode, mandatory specifications, publish first product

I have problems with synchronizations and my products are not being sent on eBay

If you are unable to understand why a product does not sync with eBay, use the following tips based on common errors to easily track the root cause :

–  Product default category is not configured in the module
In this case, the product will not be seen to sync in any section of the module.
It is therefore necessary to modify the default category of the product or link the default category with a valid eBay category in second module tab (product categories mapping)

–  Product default category is not flagged as active in “standard sync” TAB
In this case, it is necessary to activate the flag in the category to let the product synchronize manually (via standard or fast sync) or automatically (via cron or product save).

– Products are properly enabled for sync, but they do not update on eBay during a backoffice SAVE.
Verify that you have not enabled “Disable sync on save” in the general module configuration tab.

– Products are correctly enabled for synchronization, but during SAVE or a standard / fast sync I get an error message.
In this case, module is trying to send the product on eBay, but the marketplace is returning with an error. You can check out the most common errors by visiting the “Ebay errors” FAQ

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Related articlesRelated articles
  • A product with a quantity of 0 is still available on eBay, even though a sync update has been launched.
  • Launching a massive synchronization (Fast Sync) it is blocked with the message: eBay is processing the task
  • The Fast Sync procedure gets stuck during product processing/counting.
  • Although I have activated the use of the “Aggregate shipping cost with product cost” function and synchronized it, the price does not change.
  • Following an eBay synchronization I get the error in the response ” XML: A DOCTYPE is not allowed in content. “
  • Managing EPR fields on eBay France to comply with Extended Producer Responsibility regulations

Non hai trovato quello che cercavi? Contattaci

FAQ Fastbay – Sync
  • I have problems with synchronizations and my products are not being sent on eBay
  • A product with a quantity of 0 is still available on eBay, even though a sync update has been launched.
  • Launching a massive synchronization (Fast Sync) it is blocked with the message: eBay is processing the task
  • The Fast Sync procedure gets stuck during product processing/counting.
  • Although I have activated the use of the “Aggregate shipping cost with product cost” function and synchronized it, the price does not change.
  • Following an eBay synchronization I get the error in the response ” XML: A DOCTYPE is not allowed in content. “
Vedi tutto 36  
Categories FAQ
  • FAQ FastBay 27
    • FAQ FastBay – Installation 3
    • FAQ Fastbay – Configuration 10
    • FAQ Fastbay – Sync 37
    • Orders 6
    • FAQ FastBay – Error codes and debug mode 28
  • General topics 7
  • FAQ AmazonSync 15
    • FAQ AmazonSync – Domande frequenti 13
  • FAQ Danea Import 1
    • FAQ Danea Import – Prices 1

  How the products are kept synchronized by Fastbay ?

I manually closed a product from eBay but the module continues to consider it as linked with my closed listing, not allowing me to republish it on eBay.  

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Ricerche popolaridebug mode, mandatory specifications, publish first product