{"id":4399,"date":"2020-06-27T07:07:39","date_gmt":"2020-06-27T07:07:39","guid":{"rendered":"https:\/\/help.prestalia.it\/faq\/"},"modified":"2020-06-27T07:47:48","modified_gmt":"2020-06-27T07:47:48","slug":"faq","status":"publish","type":"page","link":"https:\/\/help.prestalia.it\/en\/faq\/","title":{"rendered":"FAQ"},"content":{"rendered":"<div class=\"wpb-content-wrapper\"><p>[vc_row row_content_display=&#8221;in_grid&#8221; row_content_display_align=&#8221;left&#8221; row_type=&#8221;row&#8221; stretch_row_type=&#8221;yes&#8221; css=&#8221;.vc_custom_1563478033203{padding-top: 70px !important;padding-bottom: 40px !important;}&#8221;][vc_column css=&#8221;.vc_custom_1563479831220{padding-right: 0px !important;padding-left: 0px !important;}&#8221;]<div class=\"\"><div class=\"row row-eq-height\" style=\"margin: 0px;\"><div class=\"col-md-4 col-sm-12 masonry-item body-content\"> \r\n\t\t\t\t    <div class=\"knowledgebase-body\" ><div class=\"kb-title-wrap\"  ><div class=\"kb-masonry-icon\" ><h5><i class=\"icon-briefcase\" style=\"font-size:19px;color:#28bfb3;\" ><\/i><\/h5><\/div><div class=\"vc-kb-masonry-tag-right\" ><h5><a href=\"https:\/\/help.prestalia.it\/en\/domande-frequenti\/danea-import-en-2\/\">FAQ Danea Import<\/a> \r\n                     <\/h5><div style=\"color:#96989a\"><\/div><\/div><span class=\"separator small\"><\/span><\/div><ul class=\"kbse \"><li class=\"cat inner  \"> <a href=\"https:\/\/help.prestalia.it\/en\/faq\/danea-import-en-2\/import-prices\/i-prezzi-non-vengono-calcolati-correttamente\/\" >I prezzi non vengono calcolati correttamente<\/a> <\/li><\/ul><\/div> <\/div><div class=\"col-md-4 col-sm-12 masonry-item body-content\"> \r\n\t\t\t\t    <div class=\"knowledgebase-body\" ><div class=\"kb-title-wrap\"  ><div class=\"kb-masonry-icon\" ><h5><i class=\"icon-briefcase\" style=\"font-size:19px;color:#28bfb3;\" ><\/i><\/h5><\/div><div class=\"vc-kb-masonry-tag-right\" ><h5><a href=\"https:\/\/help.prestalia.it\/en\/domande-frequenti\/fastbay-en-2\/\">FAQ FastBay<\/a> \r\n                     <\/h5><div style=\"color:#96989a\"><\/div><\/div><span class=\"separator small\"><\/span><\/div><ul class=\"kbse \"><li class=\"cat inner  \"> <a href=\"https:\/\/help.prestalia.it\/en\/faq\/fastbay-en-2\/sync\/i-manually-closed-a-product-from-ebay-but-the-module-continues-to-consider-it-as-linked-with-my-closed-listing-not-allowing-me-to-republish-it-on-ebay\/\" >I manually\u00a0closed a product from eBay but the module continues to consider it as linked with my closed listing, not allowing me to republish it on eBay.<\/a> <\/li><li class=\"cat inner  \"> <a href=\"https:\/\/help.prestalia.it\/en\/faq\/fastbay-en-2\/sync\/during-a-massive-ebay-synchronization-i-am-getting-the-error-the-file-you-tried-to-upload-is-too-large-or-file-exceeds-maximum-dimensions\/\" >During a massive eBay synchronization I am getting the error \"The File you tried to upload is too large\" or \"FILE EXCEEDS MAXIMUM DIMENSIONS\"<\/a> <\/li><li class=\"cat inner  \"> <a href=\"https:\/\/help.prestalia.it\/en\/faq\/fastbay-en-2\/error-codes-and-debug-mode\/during-an-ebay-sync-i-get-the-following-error-you-have-offered-cod-cash-on-delivery-as-a-payment-method-please-specify-at-least-one-cod-shipping-method-as-well\/\" >DURING AN EBAY SYNC I GET THE FOLLOWING ERROR:\u00a0\"You have offered COD (cash on delivery) as a payment method. Please specify at least one COD shipping method as well.\"<\/a> <\/li><li class=\"cat inner  \"> <a href=\"https:\/\/help.prestalia.it\/en\/faq\/fastbay-en-2\/sync\/product-sync-doesnt-work-when-saving-from-backoffice\/\" >Product sync doesn't work when saving from backoffice<\/a> <\/li><\/ul><div style=\"padding:10px 0px;\"> <a href=\"https:\/\/help.prestalia.it\/en\/domande-frequenti\/fastbay-en-2\/\" class=\"custom-link hvr-icon-wobble-horizontal kblnk\">View all&nbsp;97&nbsp;&nbsp;<i class=\"fa fa-arrow-right hvr-icon\"><\/i><\/a><\/div><\/div> <\/div><div class=\"col-md-4 col-sm-12 masonry-item body-content\"> \r\n\t\t\t\t    <div class=\"knowledgebase-body\" ><div class=\"kb-title-wrap\"  ><div class=\"kb-masonry-icon\" ><h5><i class=\"icon-briefcase\" style=\"font-size:19px;color:#28bfb3;\" ><\/i><\/h5><\/div><div class=\"vc-kb-masonry-tag-right\" ><h5><a href=\"https:\/\/help.prestalia.it\/en\/domande-frequenti\/general-topics\/\">General topics<\/a> \r\n                     <\/h5><div style=\"color:#96989a\"><p>Here you can find useful answers and procedures for all our modules<\/p>\n<\/div><\/div><span class=\"separator small\"><\/span><\/div><ul class=\"kbse \"><li class=\"cat inner  \"> <a href=\"https:\/\/help.prestalia.it\/en\/faq\/general-topics\/how-do-prestalia-module-licenses-work\/\" >How do Prestalia module's licenses work?<\/a> <\/li><li class=\"cat inner  \"> <a href=\"https:\/\/help.prestalia.it\/en\/faq\/general-topics\/how-can-i-get-technical-support-for-prestalia-modules\/\" >How can I get Technical Support for Prestalia Modules?<\/a> <\/li><li class=\"cat inner  \"> <a href=\"https:\/\/help.prestalia.it\/en\/faq\/general-topics\/the-license-cannot-be-activated-the-module-returns-a-generic-error-during-license-activation\/\" >The license cannot be activated \/ The module returns a generic error during license activation<\/a> <\/li><li class=\"cat inner  \"> <a href=\"https:\/\/help.prestalia.it\/en\/faq\/general-topics\/how-to-enable-the-license\/\" >How to enable the license<\/a> <\/li><\/ul><div style=\"padding:10px 0px;\"> <a href=\"https:\/\/help.prestalia.it\/en\/domande-frequenti\/general-topics\/\" class=\"custom-link hvr-icon-wobble-horizontal kblnk\">View all&nbsp;8&nbsp;&nbsp;<i class=\"fa fa-arrow-right hvr-icon\"><\/i><\/a><\/div><\/div> <\/div><\/div><div class=\"row row-eq-height\" style=\"margin: 0px;\"><div class=\"col-md-4 col-sm-12 masonry-item body-content\"> \r\n\t\t\t\t    <div class=\"knowledgebase-body\" ><div class=\"kb-title-wrap\"  ><div class=\"kb-masonry-icon\" ><h5><i class=\"icon-briefcase\" style=\"font-size:19px;color:#28bfb3;\" ><\/i><\/h5><\/div><div class=\"vc-kb-masonry-tag-right\" ><h5><a href=\"https:\/\/help.prestalia.it\/en\/domande-frequenti\/amazonsync-en-2\/\">FAQ AmazonSync<\/a> \r\n                     <\/h5><div style=\"color:#96989a\"><\/div><\/div><span class=\"separator small\"><\/span><\/div><ul class=\"kbse \"><li class=\"cat inner  \"> <a href=\"https:\/\/help.prestalia.it\/en\/faq\/amazonsync-en-2\/frequently-asked-questions\/value-for-externally_assigned_product_identifier-is-shorter-than-the-allowed-minimum-13-characters\/\" >Sync Offers - Value for \u2018externally_assigned_product_identifier\u2019 is shorter than the allowed minimum (13 characters)<\/a> <\/li><li class=\"cat inner  \"> <a href=\"https:\/\/help.prestalia.it\/en\/faq\/amazonsync-en-2\/sync-offers-exception_msgfeed-rejected\/\" >Sync Offers: exception_msg=Feed rejected<\/a> <\/li><li class=\"cat inner  \"> <a href=\"https:\/\/help.prestalia.it\/en\/faq\/amazonsync-en-2\/frequently-asked-questions\/amazons-orders-import-errors\/\" >Amazon's orders import errors<\/a> <\/li><li class=\"cat inner  \"> <a href=\"https:\/\/help.prestalia.it\/en\/faq\/amazonsync-en-2\/frequently-asked-questions\/can-i-link-products-from-my-website-to-the-ones-i-already-have-on-amazon\/\" >Can I link products from my website to the ones I already have on Amazon?<\/a> <\/li><\/ul><div style=\"padding:10px 0px;\"> <a href=\"https:\/\/help.prestalia.it\/en\/domande-frequenti\/amazonsync-en-2\/\" class=\"custom-link hvr-icon-wobble-horizontal kblnk\">View all&nbsp;18&nbsp;&nbsp;<i class=\"fa fa-arrow-right hvr-icon\"><\/i><\/a><\/div><\/div> <\/div><\/div><\/div>[\/vc_column][\/vc_row]<\/p>\n<\/div>","protected":false},"excerpt":{"rendered":"<p>[vc_row row_content_display=&#8221;in_grid&#8221; row_content_display_align=&#8221;left&#8221; row_type=&#8221;row&#8221; stretch_row_type=&#8221;yes&#8221; css=&#8221;.vc_custom_1563478033203{padding-top: 70px !important;padding-bottom: 40px !important;}&#8221;][vc_column css=&#8221;.vc_custom_1563479831220{padding-right: 0px !important;padding-left: 0px !important;}&#8221;][\/vc_column][\/vc_row]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"template-page-full-width-vc.php","meta":{"_bbp_topic_count":0,"_bbp_reply_count":0,"_bbp_total_topic_count":0,"_bbp_total_reply_count":0,"_bbp_voice_count":0,"_bbp_anonymous_reply_count":0,"_bbp_topic_count_hidden":0,"_bbp_reply_count_hidden":0,"_bbp_forum_subforum_count":0,"footnotes":""},"class_list":["post-4399","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/help.prestalia.it\/en\/wp-json\/wp\/v2\/pages\/4399","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/help.prestalia.it\/en\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/help.prestalia.it\/en\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/help.prestalia.it\/en\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/help.prestalia.it\/en\/wp-json\/wp\/v2\/comments?post=4399"}],"version-history":[{"count":1,"href":"https:\/\/help.prestalia.it\/en\/wp-json\/wp\/v2\/pages\/4399\/revisions"}],"predecessor-version":[{"id":4400,"href":"https:\/\/help.prestalia.it\/en\/wp-json\/wp\/v2\/pages\/4399\/revisions\/4400"}],"wp:attachment":[{"href":"https:\/\/help.prestalia.it\/en\/wp-json\/wp\/v2\/media?parent=4399"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}