FAQ FastBay – Help Prestalia

How can I understand eBay errors with debug mode ?

279 views 15 May 2020

How the products are kept synchronized by Fastbay ?

180 views 15 May 2020

I have problems with synchronizations and my products are not being sent on eBay

189 views 15 May 2020

I manually closed a product from eBay but the module continues to consider it as linked with my closed listing, not allowing me to republish it on eBay.

50 views 15 May 2020

Fastbay is sending duplicate products on eBay

189 views 15 May 2020

Information about identifiers EAN / UPC / MPN

134 views 15 May 2020

My eBay account had been limited, how can I reduce the number of products to send ?

60 views 15 May 2020

Prices on eBay are different as they should be

44 views 15 May 2020

No orders are detected by Fastbay

117 views 15 May 2020

How can I perform the synchronization of product with prices under 1€ ?

17 views 15 May 2020

How to retrieve orders from foreign eBay marketplaces ?

80 views 15 May 2020

DURING AN EBAY SYNC I GET THE FOLLOWING ERROR: – Your listing cannot contain javascript (“.cookie”, “cookie(“, “replace(“, IFRAME, META, or includes), cookies or base href.”

60 views 15 May 2020

DURING AN EBAY SYNC I GET THE FOLLOWING ERROR: “240: The item cannot be listed or modified. The title and/or description may contain improper words, or the listing or seller may be in violation of eBay policy.”

81 views 15 May 2020

DURING AN EBAY SYNC I GET THE FOLLOWING ERROR: “Auth Token is Invalid. Validation of the authentication token in API request failed.”

100 views 15 May 2020

DURING AN EBAY SYNC OF A VARIATION PRODUCT I GET THE FOLLOWING ERROR : “Invalid Multi-SKU item id supplied with variations.”

86 views 15 May 2020

While submitting an eBay product I get the error “eBay error: The input data for the tag is invalid or missing. Check the API documentation. Item.PictureDetails.PictureURL”

178 views 15 May 2020

While sending an eBay product, release the error “eBay error: It is not possible to change the specifications of the variants during the modification with restrictions”

34 views 15 May 2020

While sending an eBay product, release the error “eBay error: Model tags are disabled as variants”

17 views 15 May 2020

DURING AN EBAY SYNC OF A VARIATION PRODUCT I GET THE FOLLOWING ERROR “You have to enter the CODCost if you select the payment method as COD.”

49 views 15 May 2020

While sending a product eBay issues the error “The input data for the tag is invalid or missing. Check the API documentation.”

28 views 15 May 2020

DURING AN EBAY SYNC I GET THE FOLLOWING ERROR: “You have offered COD (cash on delivery) as a payment method. Please specify at least one COD shipping method as well.”

38 views 18 May 2020

DURING AN EBAY SYNC OF A VARIATION PRODUCT I GET THE FOLLOWING ERROR “Name used in item specifics cannot be used in variation specifics.”

40 views 18 May 2020

DURING AN EBAY SYNC OF A VARIATION PRODUCT I GET THE FOLLOWING ERROR”The specifications of the variants provided do not match the specifications of the object variants. / Custom label of the duplicate variant.”

25 views 18 May 2020

DURING AN EBAY SYNC I GET THE FOLLOWING ERROR : “nested exception is: org.xml.sax.SAXParseException: The element type “ErrorLanguage” must be terminated by the matching end-tag””.”.”

62 views 18 May 2020

DURING AN EBAY SYNC OF A VARIATION PRODUCT I GET THE FOLLOWING ERROR : ” Variation Specifics provided does not match with the variation specifics of the variations on the item.”

68 views 18 May 2020

While sending a product eBay issues the error “The item could not be accessed because the listing may have been canceled, it could be a Half.com listing, or you are not the seller.”

26 views 18 May 2020

DURING AN EBAY SYNC I GET THE FOLLOWING ERROR: “One or more parameter values in the input request are invalid. Check the response for ErrorParameters elements to determine which parameters have invalid values. Correct these values, and then resend the input request.”

175 views 18 May 2020

While sending a product eBay issues the error “You are not allowed to revise ended listings”

211 views 18 May 2020

While sending an eBay product, it issues the error “SKU NUMBERS DO NOT CORRESPOND TO THE MANAGEBYSKU OBJECT SPECIFIED BY ITEMID”

188 views 18 May 2020

While sending an eBay product, it issues the error “The specified UUID has already been used; ListedByRequestAppId”

108 views 18 May 2020

THE SYNCHRONIZATION TO EBAY RETURN THE FOLLOWING ERROR: Listing is missing required item specific. Add {0 \} to this listing, enter a valid value and try again.

168 views 18 May 2020

While sending an eBay product, it releases the error Error inside the application

30 views 18 May 2020

During configuration of specifications / conditions the values are not staying saved

29 views 18 May 2020

During the token request THE BUTTON STAYS ON “CALL IN PROGRESS” And I do not get the opening of the pop-up for eBay access

40 views 18 May 2020

During the token request I get the error “ERROR IN CONTROL”

33 views 18 May 2020

eBay requires some mandatory specifications that I cannot find in the specifications / conditions tab

87 views 18 May 2020

The module returns a generic error in the installation “UNABLE TO INSTALL THE MODULE”

23 views 18 May 2020

The eBay shipping cost values do not reflect what is configured in the module

52 views 18 May 2020

The price of a product is not visible within the template in a product with variations

30 views 18 May 2020

Saving a product takes longer than expected (Prestashop 1.7.5 or higher)

204 views 18 May 2020

Product sync doesn’t work when saving from backoffice

60 views 18 May 2020

Order download does not work or return ” error 500 “

217 views 18 May 2020

t is not possible to view the description of a synchronized product on the main eBay page, but only by pressing a button.

30 views 18 May 2020

How can I create a link between existing listings on eBay and my Prestashop catalog ?

90 views 29 July 2020

Fastbay quick start guide – Publish your first product (video)

350 views 30 July 2020

During a product synchronization I get the error: ” The item specific Brand is missing. Add Brand to this listing, enter a valid value, and then try again. “

114 views 31 July 2020

I am using third party tools to update my products / stock, will Fastbay keep products up-to-date on eBay ?

56 views 6 August 2020

After syncing an item – I have this warning on eBay on the top of the screen “The listing is fine, but there is a problem with the pictures “

46 views 8 September 2020

Can I customize the shipping costs by category or product ?

43 views 9 September 2020

Running the product synchronization cron ends unexpectedly with error 500 or 404

157 views 11 September 2020

eBay connection token request fails during login with unexpected error “no healthy upstream”.

244 views 22 September 2020

Syncing a product on eBay fails with this error “You must accept the International Selling Agreement on eBay before listing any additional items.”

63 views 22 September 2020

When synchronizing a product on eBay.com / co.uk (US or GB) I get the error ” WeightUnit must match the default eBay values. “

2 views 24 September 2020

When importing orders, the eBay email does not correspond to the customer’s actual email address

26 views 9 October 2020

During product synchronization the module creates numerous business policies and/or overwrites the policies already associated with the products

37 views 9 October 2020

What are the differences between eBay Import and Fastbay ? Why are they two separate modules ?

63 views 12 October 2020

After downloading eBay specifications, module still says that some categories are requiring specifics download

48 views 20 October 2020

It is not possible to update the products with zero quantity on eBay, even if I have activated the “out of stock” mode.

135 views 23 December 2020

Synchronization to eBay fails with the error “eBay security rules only allow HTTPS resources in listings, not HTTP. Update or remove the HTTP resources. “

58 views 23 December 2020

I have received notice from eBay regarding the eBay Managed Payments System – How does Fastbay deal with this ?

66 views 15 January 2021

How can I use my product / variant reference as a custom eBay label ?

97 views 2 February 2021

How can I handle free shipping costs on eBay over a certain amount ?

36 views 1 April 2021

During product synchronization I get the error ” The input data for the tag is invalid or missing. Check the API documentation. Item.DispatchTimeMax “

35 views 12 April 2021

When downloading an eBay order, the mapped carrier is not properly linked to the order

47 views 28 April 2021

Most recurring problems related on sending clothing product types (with Size / Color) to eBay

40 views 19 May 2021

How does Fastbay is handling VAT / taxes when sending products on eBay

18 views 17 June 2021

How to properly update a Prestashop module

94 views 14 May 2020