F3 – DURING A TOKEN REQUEST, BUTTON STAYS ON “LOADING…” AND I DO NOT OBTAIN A POP-UP FOR EBAY ACCESS
IF THE PROBLEM OCCURS BEFORE ACCESSING EBAY :
* Check that your browser does not have the pop-up block option enabled. In the latest browsers, you can unlock a single pop-up by clicking the right top-icon on the right side of the address bar.
Here are the instructions to disable pop-up blocking with the most popular browsers:
Google Chrome / Mozilla Firefox / Internet Explorer / Safari
* Also make sure to disable any third-party Ad-Blocker extensions that might conflict with browser pop-ups.
* Also verify that you have accessed the backoffice from the correct URL. For example, if your Prestashop is configured to access from “https://www.nomesito.com/admin“, any login without www (https://nomesito.com/admin) may cause problems. In order to know the correct URL, you must verify the value set in “Shop Domain” in the Preferences -> SEO & URLs menu.
IF THE PROBLEM OCCURS AFTER ACCESSING EBAY :
* First check that you have entered your correct Ebay username (pay attention at spaces and uppercase)
* If your website is using SSL (https), make sure you are accessing your backoffice in secure mode.
F4 – DurING A TOKEN REQUEST I GET “CONTROL ERROR”
Check the file permissions of the module, set them all to 755 or 777 with read / write capability or fix to proper permissions according to your server configuration.
F5 -DURING THE TOKEN REQUEST OR DURING CATEGORIES ASSOCIATION I GET THE ERROR “Can’t do because: Error”
Verify that you are accessing on backoffice from the correct URL. For example, if your Prestashop is configured to access from “https://www.nomesito.com/admin“, any login without www (https://nomesito.com/admin) may cause problems. In order to know the correct URL, you must verify the value set in “Shop Domain” in the Preferences -> SEO & URLs menu.
F6 – MODULE IS NOT DETECTING ANY PRODUCT TO SYNCHRONIZE
Check that you have properly configured the Category Mapping tab (second module tab from the left) and make sure that the products to sync have their default category
like the one configured in the module. Note that if a Prestashop product has multiple associated categories, Fastbay will only consider its default category.
F7 – DOWNLOADING ORDERS DOES NOT WORK CORRECTLY
If the order download routine fails or generates duplicate orders, you can understand the reason for the error.
The creation of an order consists of three steps: customer -> cart -> order generation where Prestashop performs some validations in order to ensure the correctness of the imported data.
Although the module can detect and fix a large number of recurring errors (eg products deleted from Prestashop, wrong characters in customers, unconfigured carriers, etc.), by displaying them on video during the manual download process, some unexpected or unmanageable errors might still occur. In this case you possibly receive, either during lookup or through cron, a “Fatal error” from Prestashop.
Because the error might occur in one of the three steps above, causing a stop of the execution, it may result in incomplete or duplicate order because the module can not determine the order creation.
In this case, it is always advisable to attempt the manual download of the order to check any messages or error that could be useful to understand the problem.
Below are the most common data for which this kind of error is generated, to be solved according to the case scenario:
– The system is trying to download an eBay order with a product that has been disabled in Prestashop. In this case you need to reactivate it to correctly download the order
– The system is trying to download an order containing a product that is not “Available for order” on Prestashop (check the corresponding flag on the product tab) or has a minimum orderable quantity larger than the quantity ordered on eBay.
– The system is trying to download an order from a customer country that is disabled / deleted on Prestashop.
– The order downloading process was launched with shop in manteinance mode
– The system is trying to download an order containing products with Prestashop validation issues (eg containing non-numeric EANs or invalid characters in the title such as <>).
– The system is trying to download an order whose minimum order quantity is less than the stock received from eBay
(in this case there is an option on the module to force downloading orders in this condition)
– Your server was unable to complete the total order generation request because of a PHP timeout (to be investigated by consulting the error_log of your hosting environment).
In the case of “stuck” orders not detected by the module (s) or Error 500 (Internal server error) messages,
we suggest advanced users to check the reason for the error by setting Prestashop in dev_mode,
In order to provide support with the error log (which will appear by launching the download link from the browser) to understand the cause.
F8 – DURING CATEGORIES AND / OR SPECIFICS CONFIGURATION VALUES DO NOT REMAIN SAVED ON SCREEN.
This is usually happens on websites with a large number of categories in shared hostings.
To resolve, you need to act on the “max_input_vars” PHP value, which governs the number of variables that can be used on a page.
You can try doubling or changing its value until it reaches a module-compatible configuration.
If you have a dedicated server, you should be able to do it directly from the server’s management panel (eg cPanel or Plesk), alternatively contact your hosting provider with a ticket and request
the modification.