• Italiano
  • English
  • Module guides
    • Amazon
    • FastBay
    • eBay Promoted Listings
    • eBay import
    • Idealo
    • Universal Import
    • Cross Selling
  • FAQ
    • General topics
    • FAQ FastBay
    • FAQ AmazonSync
  • Contact us
  • Module guides
    • Amazon
    • FastBay
    • eBay Promoted Listings
    • eBay import
    • Idealo
    • Universal Import
    • Cross Selling
  • FAQ
    • General topics
    • FAQ FastBay
    • FAQ AmazonSync
  • Contact us
home/FAQ/FAQ FastBay/FAQ Fastbay – Sync/When synchronizing a product on eBay.com / co.uk (US or GB) I get the error ” WeightUnit must match the default eBay values. “
Ricerche popolaridebug mode, mandatory specifications, publish first product

When synchronizing a product on eBay.com / co.uk (US or GB) I get the error ” WeightUnit must match the default eBay values. “

This error returned by eBay occurs if the option “Send product weight to eBay” is enabled and your site uses the metric system (kg / g) for weight management in Prestashop. eBay does only accept values in the imperial system (lbs / oz) in the two marketplaces and returns error.

To solve the problem deactivate the sending of the product weight in those marketplaces.

Was it helpful ?

1 Yes  No
Related articlesRelated articles
  • How can I synchronize only a selection of products from my e-commerce with Fastbay?
  • Some previously synchronized products now appear disconnected within Fastbay
  • The synchronization with eBay does NOT occur automatically following the saving of a product or the receipt of an order.
  • When synchronising a product I get the eBay error ‘The selected category is not a secondary category’.
  • During deferred image upload I get the message “Cannot determine image max width”
  • Tips and information for selling abroad on eBay through Fastbay

Non hai trovato quello che cercavi? Contattaci

FAQ Fastbay – Sync
  • When synchronizing a product on eBay.com / co.uk (US or GB) I get the error ” WeightUnit must match the default eBay values. “
  • How can I synchronize only a selection of products from my e-commerce with Fastbay?
  • Some previously synchronized products now appear disconnected within Fastbay
  • The synchronization with eBay does NOT occur automatically following the saving of a product or the receipt of an order.
  • When synchronising a product I get the eBay error ‘The selected category is not a secondary category’.
  • During deferred image upload I get the message “Cannot determine image max width”
Vedi tutto 50  
Categories FAQ
  • FAQ FastBay 33
    • FAQ FastBay – Installation 5
    • FAQ Fastbay – Configuration 11
    • FAQ Fastbay – Sync 51
    • Orders 6
    • FAQ FastBay – Error codes and debug mode 29
  • General topics 8
  • FAQ AmazonSync 18
    • FAQ AmazonSync – Domande frequenti 16
  • FAQ Danea Import 1
    • FAQ Danea Import – Prices 1

  Syncing a product on eBay fails with this error “You must accept the International Selling Agreement on eBay before listing any additional items.”

Synchronization to eBay fails with the error “eBay security rules only allow HTTPS resources in listings, not HTTP. Update or remove the HTTP resources. “  

Information

Prestalia by GAN srl

Strada Degli Angariari 25
47891 Rovereta,
San Marino Republic
Contacts

+39 0541 1480222
From 9:30 AM to 5:30 PM

Links
Prestalia
Buy new modules
Support
Support
  • Privacy Policy
  • Moduli Prestashop
  • Copyright 2025 Prestalia. All Rights Reserved.

Ricerche popolaridebug mode, mandatory specifications, publish first product