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home/FAQ/FAQ FastBay/Orders/It is not possible to download an eBay order as the message ‘No matching sku’ appears
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It is not possible to download an eBay order as the message ‘No matching sku’ appears

This error is returned by the module if the option “Use product reference as eBay custom label” is active in “order tab” and a product on the site with the eBay custom order label as reference cannot be detected.

Keep in mind that the Fastbay will recognize Prestashop products from eBay incoming orders by checking the eBay custom label, that is always filled in by the module when sending products regardless of the type of synchronisation selected.

If the option “Use product reference as eBay customised label” is turned OFF (default), the module fills the eBay customised label using the “order filter” field + the Prestashop product id (ie: prestashop-4344).

As a result, any orders that are already on eBay, but whose products are without a custom label or with a custom label that can NOT be linked to products on the site will not be seen or downloaded by Fastbay.

If this setting had been changed while using the module, please ensure that you have downloaded any pending orders which have the “custom label” sent in the previous mode.

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Orders
  • It is not possible to download an eBay order as the message ‘No matching sku’ appears
  • When downloading an eBay order, the mapped carrier is not properly linked to the order
  • When importing orders, the eBay email does not correspond to the customer’s actual email address
  • Order download does not work , generate duplicate orders or return ” error 500 “
  • How to retrieve orders from foreign eBay marketplaces ?
  • No orders are detected by Fastbay
Categories FAQ
  • FAQ Danea Import 1
    • FAQ Danea Import – Prices 1
  • FAQ FastBay 33
    • FAQ FastBay – Installation 5
    • FAQ Fastbay – Configuration 11
    • FAQ Fastbay – Sync 51
    • Orders 6
    • FAQ FastBay – Error codes and debug mode 29
  • General topics 8
  • FAQ AmazonSync 18
    • FAQ AmazonSync – Domande frequenti 16

  Launching a mass synchronisation via Fast Sync I get the error “You are not the seller of this item. Only sellers are allowed to edit the item information.”

Managing EPR fields on eBay France to comply with Extended Producer Responsibility regulations  

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Ricerche popolaridebug mode, mandatory specifications, publish first product