If the module does not detect any orders to download, there may be several possible causes.
Here are the main checks you should perform 👇
⚠️ 1. Check the connection with eBay
First, make sure that the module is still properly connected to your eBay account.
It is possible that the authentication token has expired or been revoked, preventing the module from accessing your orders.
👉 To verify this, you can use the Debug Mode (see the module documentation for more details).
🧩 2. Check the eBay Custom Label
The Fastbay module detects eBay orders by matching the products in the orders with those in your Prestashop catalog.
This matching process relies on the eBay Custom Label, which must be correctly formatted.
🔸 Standard configuration
In the default configuration (option “Use product reference as eBay custom label” disabled),
the module expects that eBay orders come from products that were previously synchronized by Fastbay.
In this case, the eBay custom label must follow this format:
prestashop-XXX
where XXX represents the product ID of your Prestashop site.
If the label does not follow this format, the order will not be detected either manually or via automatic cron.
🔹 Configuration using product reference
If you have activated the option “Use product reference as eBay custom label”,
the module will instead compare the eBay custom label of the order’s products with the Prestashop product or combination reference.
make sure to download all pending orders first and resynchronize your catalog.
Otherwise, you may end up with undetected orders due to an incompatible or outdated eBay custom label format.
🛠️ 3. Existing products and orders on eBay
If you already had active products or orders on eBay before installing Fastbay,
the only way for the module to detect them correctly is that your eBay custom label matches your Prestashop product reference.
In this case, you can:
- Enable the option “Use product reference as eBay custom label (see the manual)”
in Orders → Settings. - Run the order detection process again to force synchronization.
Please note that once this option is enabled, the module will also use the product reference
as the eBay custom label for future product updates.
This requires that all your products and combinations have a valid and unique reference.
📘 For more details about this feature, please refer to the “Orders” section of the Fastbay manual.