• Italiano
  • English
  • Module guides
    • Amazon
    • FastBay
    • eBay Promoted Listings
    • eBay import
    • Idealo
    • Universal Import
    • Cross Selling
  • FAQ
    • General topics
    • FAQ FastBay
    • FAQ AmazonSync
  • Contact us
  • Module guides
    • Amazon
    • FastBay
    • eBay Promoted Listings
    • eBay import
    • Idealo
    • Universal Import
    • Cross Selling
  • FAQ
    • General topics
    • FAQ FastBay
    • FAQ AmazonSync
  • Contact us
home/FAQ/FAQ FastBay/Orders/When downloading an eBay order, the mapped carrier is not properly linked to the order
Ricerche popolaridebug mode, mandatory specifications, publish first product

When downloading an eBay order, the mapped carrier is not properly linked to the order

This problem may result after a modification of the website carrier :
at each change in the carrier settings , Prestashop assigns a new ID to the database, while maintaining the settings of the previous carrier, this also concerns simple changes to ranges, prices or names of the carrier.
After each website modification it is always necessar to go to Fastbay “Shipping” tab and perform a configuration save / update , so that Fastbay database can be refreshed with the information of the new carrier.

If this does not solve the problem please check :

  • That the carrier is NOT disabled in Prestashop or is not managed by a third party module that could bypass the “mapping by zones”.
  • That the weight/price range used in Fastbay for carrier mapping is compatible with the country zone of your eBay customers and the products you are selling.

 

Was it helpful ?

Yes  No
Related articlesRelated articles
  • How can I synchronize only a selection of products from my e-commerce with Fastbay?
  • After updating the module, I am unable to access the various sections from the side tabs.
  • Some previously synchronized products now appear disconnected within Fastbay
  • The synchronization with eBay does NOT occur automatically following the saving of a product or the receipt of an order.
  • When synchronising a product I get the eBay error ‘The selected category is not a secondary category’.
  • During deferred image upload I get the message “Cannot determine image max width”

Non hai trovato quello che cercavi? Contattaci

Orders
  • When downloading an eBay order, the mapped carrier is not properly linked to the order
  • It is not possible to download an eBay order as the message ‘No matching sku’ appears
  • When importing orders, the eBay email does not correspond to the customer’s actual email address
  • Order download does not work , generate duplicate orders or return ” error 500 “
  • How to retrieve orders from foreign eBay marketplaces ?
  • No orders are detected by Fastbay
Categories FAQ
  • FAQ Danea Import 1
    • FAQ Danea Import – Prices 1
  • FAQ FastBay 33
    • FAQ FastBay – Installation 5
    • FAQ Fastbay – Configuration 11
    • FAQ Fastbay – Sync 51
    • Orders 6
    • FAQ FastBay – Error codes and debug mode 29
  • General topics 8
  • FAQ AmazonSync 18
    • FAQ AmazonSync – Domande frequenti 16

  During product synchronization I get the error ” The input data for the tag is invalid or missing. Check the API documentation. Item.DispatchTimeMax “

Most recurring problems related on sending clothing product types (with Size / Color) to eBay  

Information

Prestalia by GAN srl

Strada Degli Angariari 25
47891 Rovereta,
San Marino Republic
Contacts

+39 0541 1480222
From 9:30 AM to 5:30 PM

Links
Prestalia
Buy new modules
Support
Support
  • Privacy Policy
  • Moduli Prestashop
  • Copyright 2025 Prestalia. All Rights Reserved.

Ricerche popolaridebug mode, mandatory specifications, publish first product