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home/FAQ/FAQ FastBay/During a massive eBay synchronization I am getting the error “The File you tried to upload is too large” or “FILE EXCEEDS MAXIMUM DIMENSIONS”
Ricerche popolaridebug mode, mandatory specifications, publish first product

During a massive eBay synchronization I am getting the error “The File you tried to upload is too large” or “FILE EXCEEDS MAXIMUM DIMENSIONS”

When performing a massive synchronization, the module sends eBay a compressed XML file containing the data of the products to be sent.

eBay accepts a file with a maximum size of 15 MB, after which it will return the error “The File you tried to upload is too large” or “FILE EXCEEDS MAXIMUM DIMENSIONS”.

In most cases this threshold is compatible with the sending of tens of thousands of products, but you may get the error in case of descriptions or templates particularly
complex and full of text.

It is possible to reduce the size of the :

  • By reducing the size of the HTML in the template sent to eBay (by referring, for example, any information notes via links to dedicated pages within the eBay store).
    By “breaking” the synchronization into several updates related to a smaller chunks / number of products by disabling some categories prior launching the sync.
  • By Changing the type of synchronization from “Update all data” to “Update  quantity/price only” (this will avoid sending the description, saving space  in compressed XML file.

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  • Some previously synchronized products now appear disconnected within Fastbay
  • The synchronization with eBay does NOT occur automatically following the saving of a product or the receipt of an order.
  • When synchronising a product I get the eBay error ‘The selected category is not a secondary category’.
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FAQ FastBay
  • During a massive eBay synchronization I am getting the error “The File you tried to upload is too large” or “FILE EXCEEDS MAXIMUM DIMENSIONS”
  • After updating the module, I am unable to access the various sections from the side tabs.
  • Synchronising a product returns the error ‘You have provided an invalid payment/shipping/return policy’.
  • During the synchronization of an eBay item, I receive the error “The specified condition ID is not valid for the selected main category ID.”
  • Unable to install the module with the error ‘Installation of module fastbay1 failed. Unfortunately, the module did not return any further details.”
  • When downloading an order I get the error ‘Cannot validate the order – Check your Prestashop products’.
Vedi tutto 32  
Categories FAQ
  • FAQ AmazonSync 17
    • FAQ AmazonSync – Domande frequenti 15
  • FAQ Danea Import 1
    • FAQ Danea Import – Prices 1
  • FAQ FastBay 33
    • FAQ FastBay – Installation 5
    • FAQ Fastbay – Configuration 11
    • FAQ Fastbay – Sync 51
    • Orders 6
    • FAQ FastBay – Error codes and debug mode 29
  • General topics 8

  A product with a quantity of 0 is still available on eBay, even though a sync update has been launched.

When launching a massive synchronization I get the error “createTask: Cannot retrieve access token.”  

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Ricerche popolaridebug mode, mandatory specifications, publish first product