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home/FAQ/FAQ FastBay/FAQ Fastbay – Sync/I am using third party tools to update my products / stock, will Fastbay keep products up-to-date on eBay ?
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I am using third party tools to update my products / stock, will Fastbay keep products up-to-date on eBay ?

If you use third-party systems to update products on Prestashop (e.g. integrations with CRM  systems, CSV / XML dropshipping import modules etc.), the first thing to check is whether or not they use the standard methods via Prestashop classes to update products or whether they act directly with database queries.

This is a technical question to check with the developers of the third party system you are using.

In the first case (update via Prestashop classes), Fastbay will trigger itself during the product update by syncing the product in real time.
This may slow down the import operations due to the need to communicate with eBay, but it will ensure the real-time sync of your catalog.
If you have a catalogue with many products and the import is slowed down, you can still deactivate the real-time sync from the SYNC tab of the module and still use the cron solution.

In the second case Fastbay will NOT be activated during import. Therefore, an alignment to eBay “asynchronous” (not in real time) will be necessary at the end of the import, using the manual sync or the synchronization crons. For the setting of the latter, you can refer to the dedicated “cron” article in this documentation, Fastbay allows you an optimised update mode via cron to send only an incremental list of modified products to eBay, by checking the update date of the products themselves (“reviselastimport” cron).

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  • After updating the module, I am unable to access the various sections from the side tabs.
  • Some previously synchronized products now appear disconnected within Fastbay
  • The synchronization with eBay does NOT occur automatically following the saving of a product or the receipt of an order.
  • When synchronising a product I get the eBay error ‘The selected category is not a secondary category’.
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FAQ Fastbay – Sync
  • I am using third party tools to update my products / stock, will Fastbay keep products up-to-date on eBay ?
  • How can I synchronize only a selection of products from my e-commerce with Fastbay?
  • Some previously synchronized products now appear disconnected within Fastbay
  • The synchronization with eBay does NOT occur automatically following the saving of a product or the receipt of an order.
  • When synchronising a product I get the eBay error ‘The selected category is not a secondary category’.
  • During deferred image upload I get the message “Cannot determine image max width”
Vedi tutto 50  
Categories FAQ
  • FAQ AmazonSync 17
    • FAQ AmazonSync – Domande frequenti 15
  • FAQ Danea Import 1
    • FAQ Danea Import – Prices 1
  • FAQ FastBay 33
    • FAQ FastBay – Installation 5
    • FAQ Fastbay – Configuration 11
    • FAQ Fastbay – Sync 51
    • Orders 6
    • FAQ FastBay – Error codes and debug mode 29
  • General topics 8

  During a product synchronization I get the error: ” The item specific Brand is missing. Add Brand to this listing, enter a valid value, and then try again. “

After syncing an item – I have this warning on eBay on the top of the screen “The listing is fine, but there is a problem with the pictures “  

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