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home/FAQ/FAQ FastBay/FAQ Fastbay – Sync/I have problems with synchronizations and my products are not being sent on eBay
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I have problems with synchronizations and my products are not being sent on eBay

If you are unable to understand why a product does not sync with eBay, use the following tips based on common errors to easily track the root cause :

–  Product default category is not configured in the module
In this case, the product will not be seen to sync in any section of the module.
It is therefore necessary to modify the default category of the product or link the default category with a valid eBay category in second module tab (product categories mapping)

–  Product default category is not flagged as active in “standard sync” TAB
In this case, it is necessary to activate the flag in the category to let the product synchronize manually (via standard or fast sync) or automatically (via cron or product save).

– Products are properly enabled for sync, but they do not update on eBay during a backoffice SAVE.
Verify that you have not enabled “Disable sync on save” in the general module configuration tab.

– Products are correctly enabled for synchronization, but during SAVE or a standard / fast sync I get an error message.
In this case, module is trying to send the product on eBay, but the marketplace is returning with an error. You can check out the most common errors by visiting the “Ebay errors” FAQ

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  • The synchronization with eBay does NOT occur automatically following the saving of a product or the receipt of an order.
  • When synchronising a product I get the eBay error ‘The selected category is not a secondary category’.
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Non hai trovato quello che cercavi? Contattaci

FAQ Fastbay – Sync
  • I have problems with synchronizations and my products are not being sent on eBay
  • How can I synchronize only a selection of products from my e-commerce with Fastbay?
  • Some previously synchronized products now appear disconnected within Fastbay
  • The synchronization with eBay does NOT occur automatically following the saving of a product or the receipt of an order.
  • When synchronising a product I get the eBay error ‘The selected category is not a secondary category’.
  • During deferred image upload I get the message “Cannot determine image max width”
Vedi tutto 50  
Categories FAQ
  • FAQ AmazonSync 17
    • FAQ AmazonSync – Domande frequenti 15
  • FAQ Danea Import 1
    • FAQ Danea Import – Prices 1
  • FAQ FastBay 33
    • Orders 6
    • FAQ FastBay – Error codes and debug mode 29
    • FAQ FastBay – Installation 5
    • FAQ Fastbay – Configuration 11
    • FAQ Fastbay – Sync 51
  • General topics 8

  How the products are kept synchronized by Fastbay ?

I manually closed a product from eBay but the module continues to consider it as linked with my closed listing, not allowing me to republish it on eBay.  

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Ricerche popolaridebug mode, mandatory specifications, publish first product