The Fastbay module is designed so that all eBay listing management is handled directly from the website, including product deactivation or closure.
To correctly close a listing, it is recommended to:
- ✅ Temporarily disable the product on the website, or
- ⚙️ Use the “Disable sync” option within the product edit page;
- ➡️ Then perform a manual synchronization by:
- 💾 saving the product page in Prestashop, or
- 🔁 using the “Fastbay Sync” button available in the product page.
This process ensures the proper closure and unlinking in the Fastbay database between the site’s product ID and the eBay item number of the closed listing.
⚠️ Warning
It is not recommended to close or edit a listing directly from eBay, as the module will keep the association with the closed listing.
🔁 How to restore the association and relist the product
If a listing has been manually closed on eBay, you will need to perform a double synchronization to properly relist it:
- 🔹 First sync in “Update” mode
The module will detect that the associated eBay listing is closed and will return the message:
“You cannot revise ended listing”
This allows the module to recognize that the listing is no longer active. - 🔹 Second sync in “Add products” mode
The product will then be relisted as a new eBay item, with a new eBay item number, which will be correctly linked in the Fastbay database.
📦 Managing multiple products
The same logic applies if multiple products were closed at the same time on eBay.
In this case, you can perform the double synchronization in bulk for all affected products.
🧹 Advanced options: remove marketplace or full reset
If you need to remove old associations, there are two available options:
- 🗑️ Remove the marketplace from the dropdown list of connected marketplaces, to delete only references related to that specific account.
- ⚠️ Reset the module to delete all stored listings data (across all marketplaces).
This operation will also remove authentication tokens and settings, requiring a full reconfiguration of the module from scratch.
🧠 For advanced users
All associations between products, shops, and marketplaces are stored in the fastbay1_product table.
Experienced users can manually edit this table to unlink products from specific marketplaces when necessary, without having to reconfigure the entire module.