FAQ Fastbay – Sync

Ricerche popolaridebug mode, mandatory specifications, publish first product

How the products are kept synchronized by Fastbay ?

321 views 15 May 2020

Products are not syncing with eBay? How to identify the error before contacting support

381 views 15 May 2020

I manually closed a product from eBay but the module continues to consider it as linked with my closed listing, not allowing me to republish it on eBay.

151 views 15 May 2020

Fastbay is sending duplicate products on eBay

342 views 15 May 2020

Information about identifiers EAN / UPC / MPN

252 views 15 May 2020

My eBay account had been limited, how can I reduce the number of products to send ?

164 views 15 May 2020

Prices on eBay are different as they should be

111 views 15 May 2020

How can I perform the synchronization of product with prices under 1€ ?

42 views 15 May 2020

THE SYNCHRONIZATION TO EBAY RETURN THE FOLLOWING ERROR: Listing is missing required item specific. Add {0 \} to this listing, enter a valid value and try again.

327 views 18 May 2020

eBay requires some mandatory specifications that I cannot find in the specifications / conditions tab

158 views 18 May 2020

The eBay shipping cost values do not reflect what is configured in the module

99 views 18 May 2020

The price of a product is not visible within the template in a product with variations

76 views 18 May 2020

Saving a product takes longer than expected (Prestashop 1.7.5 or higher)

441 views 18 May 2020

Product sync doesn’t work when saving from backoffice

119 views 18 May 2020

t is not possible to view the description of a synchronized product on the main eBay page, but only by pressing a button.

67 views 18 May 2020

How can I create a link between existing listings on eBay and my Prestashop catalog ?

167 views 29 July 2020

Fastbay quick start guide – Publish your first product (video)

929 views 30 July 2020

I am using third party tools to update my products / stock, will Fastbay keep products up-to-date on eBay ?

118 views 6 August 2020

After syncing an item – I have this warning on eBay on the top of the screen “The listing is fine, but there is a problem with the pictures “

195 views 8 September 2020

Useful information about Fastbay synchronization cronjobs

330 views 11 September 2020

When synchronizing a product on eBay.com / co.uk (US or GB) I get the error ” WeightUnit must match the default eBay values. “

85 views 24 September 2020

During product synchronization the module creates numerous business policies and/or overwrites the policies already associated with the products

93 views 9 October 2020

After downloading eBay specifications, module still says that some categories are requiring specifics download

105 views 20 October 2020

How can I use my product / variant reference as a custom eBay label ?

247 views 2 February 2021

How can I handle free shipping costs on eBay over a certain amount ?

124 views 1 April 2021

During product synchronization I get the error ” The input data for the tag is invalid or missing. Check the API documentation. Item.DispatchTimeMax “

157 views 12 April 2021

Most recurring problems related on sending clothing product types (with Size / Color) to eBay

80 views 19 May 2021

How does Fastbay is handling VAT / taxes when sending products on eBay

68 views 17 June 2021

After installing and configuring the module , the “Add new products” list always shows 0 products to synchronize

166 views 8 March 2022

During a feed type synchronisation (Fast Sync) I get the error: uploadFile: Task task-1-xxxxx cannot upload a file.

121 views 6 October 2022

Launching a mass synchronisation via Fast Sync I get the error “You are not the seller of this item. Only sellers are allowed to edit the item information.”

53 views 6 October 2022

Managing EPR fields on eBay France to comply with Extended Producer Responsibility regulations

98 views 23 May 2023

Following an eBay synchronization I get the error in the response ” XML: A DOCTYPE is not allowed in content. “

49 views 7 June 2023

Although I have activated the use of the “Aggregate shipping cost with product cost” function and synchronized it, the price does not change.

45 views 30 August 2023

The Fast Sync procedure gets stuck during product processing/counting.

40 views 1 September 2023

Launching a massive synchronization (Fast Sync) it is blocked with the message: eBay is processing the task

67 views 5 September 2023

A product with a quantity of 0 is still available on eBay, even though a sync update has been launched.

45 views 20 September 2023

During a massive eBay synchronization I am getting the error “The File you tried to upload is too large” or “FILE EXCEEDS MAXIMUM DIMENSIONS”

72 views 27 September 2023

When launching a massive synchronization I get the error “createTask: Cannot retrieve access token.”

137 views 29 September 2023

When launching a sync task I get the error message: “getTaskStatuts : there was a problm with an ebay internal system or process. contact ebay developer technical support assistance.”

51 views 3 October 2023

When downloading an order I get the error ‘Cannot validate the order – Check your Prestashop products’.

133 views 30 November 2023

During the synchronization of an eBay item, I receive the error “The specified condition ID is not valid for the selected main category ID.”

66 views 11 December 2023

Synchronising a product returns the error ‘You have provided an invalid payment/shipping/return policy’.

28 views 8 January 2024

How to link multiple eBay accounts from the same marketplace in the module?

41 views 15 January 2024

When syncing an item, I’m getting ERROR 120 from eBay: Before you can list this item we need some additional information to create a seller’s account.

67 views 11 March 2024

Tips and information for selling abroad on eBay through Fastbay

41 views 21 March 2024

During deferred image upload I get the message “Cannot determine image max width”

56 views 17 April 2024

When synchronising a product I get the eBay error ‘The selected category is not a secondary category’.

30 views 9 August 2024

The synchronization with eBay does NOT occur automatically following the saving of a product or the receipt of an order.

58 views 4 September 2024

Some previously synchronized products now appear disconnected within Fastbay

49 views 21 September 2024

How can I synchronize only a selection of products from my e-commerce with Fastbay?

26 views 11 February 2025

Problems updating products with zero quantity on eBay

16 views 11 September 2025

During the synchronization of an item, I get the following eBay error: The selected category is not enabled for listings with variations.

10 views 2 October 2025

Ricerche popolaridebug mode, mandatory specifications, publish first product