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home/FAQ/FAQ AmazonSync/Can I import an order if the product’s SKU differs from the one on Amazon?
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Can I import an order if the product’s SKU differs from the one on Amazon?

If the Product not found (product_not_found) warning message appears when importing an order, the reason is that the SKU for the product sold on Amazon was not found on your website.
To overcome this you can follow this procedure:

  • open the Prestashop product and click on Modules -> AmazonSync tab
  • make sure the marketplace you are trying to import the order from is selected within the menu at the top of the page
  • fill in the ASIN for your product or combination within the dedicated field
  • enter the Order’s tab inside of the AmazonSync module
  • enable the Prioritize ASIN code option and save
  • try to re-import the order by choosing to show the orders with errors in the dedicated menu

The ASIN that you have to fill in within the product sheet can be gathered from your orders summary on Amazon, see the following image for reference.

ASIN Amazon

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FAQ AmazonSync
  • Can I import an order if the product’s SKU differs from the one on Amazon?
  • How to check listings sync elaboration status on Amazon
  • Listings or trackings are not updated on Amazon
  • Offers are not being exported towards Amazon
  • Developer is blocked from making calls for the MWS section Orders as part of MWS Deprecation process
  • Request is throttled message during orders download
Vedi tutto 16  
Categories FAQ
  • FAQ AmazonSync 17
    • FAQ AmazonSync – Domande frequenti 15
  • FAQ Danea Import 1
    • FAQ Danea Import – Prices 1
  • FAQ FastBay 33
    • FAQ FastBay – Installation 5
    • FAQ Fastbay – Configuration 11
    • FAQ Fastbay – Sync 51
    • Orders 6
    • FAQ FastBay – Error codes and debug mode 29
  • General topics 8

  Offers are not being exported towards Amazon

Listings or trackings are not updated on Amazon  

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Ricerche popolaridebug mode, mandatory specifications, publish first product